1. Introduction
Welcome to DIGOI Garage Management, a product of Raditon Intelligence Pvt Ltd ("we", "our", "us"). We are committed to protecting the personal information of our users, customers, and visitors. This Privacy Policy explains how we collect, use, share, and protect your data when you access or use our platform, website (), or any of our services.
By accessing or using DIGOI, you agree to the practices described in this Policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We collect the following categories of information:
- Account Information: Name, business name, phone number, email address, city, and GST number when you register or book a demo.
- Usage Data: Pages visited, time spent, features used, IP address, device type, browser type, and operating system.
- Business Data: Job cards, customer records, inventory, invoices, and other operational data you upload or create within the platform.
- Communication Data: Messages, support requests, or emails you send to us.
- Payment Data: Transaction details processed via third-party payment gateways (we do not store full card details).
3. How We Use Your Information
We use your data to:
- Provide, maintain, and improve the DIGOI platform and its features.
- Create and manage your account and subscriptions.
- Send service-related communications (onboarding, invoices, updates).
- Respond to support queries and technical issues.
- Send promotional content and product updates (you may opt out at any time).
- Analyse usage patterns to improve product design and performance.
- Comply with applicable Indian laws and regulations, including GST and IT Act requirements.
4. Legal Basis for Processing
We process your data based on:
- Contract: To fulfil our service agreement with you.
- Legitimate Interests: To improve our platform and prevent fraud.
- Consent: For marketing communications, which you may withdraw at any time.
- Legal Obligation: To comply with Indian statutory requirements.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share it with:
- Service Providers: Cloud hosting (e.g., Firebase/Google Cloud), payment processors, SMS/email providers — all under strict data processing agreements.
- Regulatory Authorities: When required by law, court order, or government authority in India.
- Business Transfers: In case of merger, acquisition, or sale of assets, data may be transferred to a successor entity.
All third-party processors are bound by contractual obligations to protect your data and use it only for specified purposes.
6. Data Storage and Security
Your data is stored on secure cloud servers, with access restricted on a need-to-know basis. We implement industry-standard security measures including:
- HTTPS encryption for all data in transit.
- AES-256 encryption for data at rest.
- Role-based access controls within the platform.
- Regular security audits and vulnerability assessments.
While we take all reasonable precautions, no system is completely immune to breaches. We will notify affected users promptly if a breach occurs that affects their data.
7. Data Retention
We retain your data for as long as your account is active or as necessary to provide services. Upon account deletion:
- Personal account data is deleted within 30 days.
- Business records (invoices, job cards) may be retained for up to 7 years to comply with GST and Indian accounting laws.
- Anonymised analytics data may be retained indefinitely.
8. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
- Port your business data in a structured, machine-readable format.
To exercise any of these rights, contact us at info@voius.in.
9. Cookies
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may limit access to certain features.
10. Third-Party Links
Our platform may contain links to third-party websites or integrations (e.g., payment gateways). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies independently.
11. Children's Privacy
DIGOI is a business-to-business SaaS platform intended for adults (18+). We do not knowingly collect data from individuals under 18. If we become aware of such data being collected, it will be deleted promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our platform at least 7 days before taking effect. Continued use of DIGOI after the effective date constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related queries or requests, please reach out to:
Raditon Intelligence Pvt Ltd
Email: info@voius.in
Phone: +91 7448365893